Refund policy
All Sales Are Final
Due to the live and perishable nature of our products, all sales are final. We do not accept returns or issue refunds.
Live Arrival Guarantee (LAG)
We guarantee that your insects will arrive alive and in good condition.
If there is an issue with your order, you must:
- Contact us within 24 hours of delivery
- Provide clear photos of the insects and original packaging
This allows us to properly evaluate the situation.
If your claim is approved, we will provide:
- A replacement shipment, or
- Store credit for the affected items
Refunds are not available.
Damages, DOA, or Incorrect Orders
Please inspect your order immediately upon arrival.
Contact us at info@mooreandmorebugs.com within 24 hours if:
- Your order arrives dead (DOA)
- Items are damaged
- You receive the wrong item
Claims submitted after 24 hours may not be eligible for replacement or store credit.
Shipping & Delivery Conditions
We are not responsible for delays caused by shipping carriers.
Because these are live animals:
- Extreme temperatures can impact survival during transit
- Customers are responsible for ensuring appropriate conditions at delivery
We recommend monitoring tracking closely and retrieving packages promptly.
Non-Returnable Items
We do not accept returns on:
- Live insects
- Perishable goods
- Sale items
- Gift cards
Exchanges
We do not offer traditional exchanges.
If an issue qualifies under our Live Arrival Guarantee, it will be resolved through replacement or store credit.
Contact Us
For any questions or to report an issue, contact:
info@mooreandmorebugs.com